Buick dealerships near me (Rochester, NY)

Great dealer

Great dealership!!!!

Shady salesman, and not honest about the financing process. The sales person also tried to tell me that Chevy was not doing verification on used vehicles anymore. Which is not true.

I sent an inquiry through CarGurus to make sure the truck was still available and I received a text shortly after from "Jerry" confirming it was. From there I scheduled a test drive the following afternoon which I confirmed the following morning. I then drove 2.5 hours to the dealership and asked for Jerry when I arrived. I was told that "Jerry" was an AI tool that was used for leads and not a real person, and that the person it was sent to was probably off that day. After seeing my facial expression the salesman called over his team lead that explained to me that the truck wasnt available any longer because someone already put down a deposit on it, but still needed to trade in their current vehicle. He said I could still test drive the truck and put a deposit down just in case the other person backed out. I asked why nobody called me because I did submit a pre-approval request. No response. After I left frustrated they still ran my credit after I told them I was no longer interested.

Was great

going to the dealership this weekend

Fantastic experience from the first call to driving away in the car. I cannot say enough good things