Mark Mazda Scottsdale

Overall a great experience

Spent a week negotiating all the garbage, unnecessary dealer add-ons that are typical of low-class used car dealerships. Should have known to stay away when they wanted $799 for what’s equivalent to a $40 Apple AirTag. Finally agreed on a price, all set to fly out to pick up the car, then they sold the car to someone else. I’ll bet they used my offer to pressure another interested party to pay more to get the car. Best part is the sales person had the gall to email me asking me why I never responded to his email AFTER I had to cancel my flight and be out a couple of hundred dollars.

I showed up on time for my scheduled appointment, emailed Isaac Cruz that I was in the lobby, told the other salespeople who I was and that I was looking for Isaac - they told me he was washing my Tesla and would be right up, I waited over a half hour and finally emailed again that I needed to leave. I tried to call the number listed on Isaac’s email but no one answered. I also reached out to Frank Cruckson, who emailed my meeting confirmation information to me, but he didn’t respond either. I am disappointed and confused by the treatment I received yesterday. No one has reached out since this happened.

They got back with me right away, I ended up going with a different car from them, but they stayed on top of the entire process. I was well informed throughout the whole process.

Very affable and easy to talk to not pushy.

Dealer was prompt and the service was great until out of the blue, the salesperson made a racist comment followed by scoffing at the fact that my wife said she was the CEO of her own company. We were instantly turned off and left after notifying management of unacceptable behavior. Management made a half hearted effort to correct the situation but never provided any proof of reprimand nor did they really follow through. I feel as though the entire situation was just swept under the rug. I would avoid this dealership entirely.

Dealer is very slow at responding, also added a bit over 3000 in junk fees from the list price. Always nice dealing with the salesman when he’s working with another deal through out the day and they are too busy to work with you then the car get sold to another :(

We made it to test drive the car but they said it was getting worked on. Then we went back a few days later and they sold the car. And from there on all they had was bad news. So I got no help from these people.

Can’t rate. Limited interaction. They had a nice car at a good price. I just needed a better price. It was nice that there were no dealer add on fees to their posted price just the standard tax, title, doc and registration.

Vehicle was listed for $23,600 but they added on another $5,000. $3,000 over and above tax license etc.

The staff was very nice. Although they lost my drivers license in the process of purchasing the car.

Good

Super

Excellent service throughout the process

All around good experience. Lynn was helpful. Answered all my questions. Didn’t make a purchase, but my wants were lofty.

Salesperson offered me cash offer instead trade in offer for my trade to me at that point you are disrespecting your customers..he told me that AZ and TX have different market values the funny part was that I was negotiating with another AZ dealer at the same time and they offered me $4k more for my trade .. at least this last offer was inside the KBB trade in range ..Just another AZ dealership

Although I didn't buy from them, the sales person was courteous.

Responsive but not knowledgeable about the vehicle and inflexible with pricing given repairs needed for the vehicle

Purchase agreement did not reflect advertised price. It had nearly $3,000 in adds from window tint, to paint protection, additional warranty and handling fees I did not want and unable to have removed from pricing before taxing the purchase.

Very professional

Pleasant but not able to do an out of state purchase and trade in.

Fast and easy process. Brought right to my doorstep for delivery.

Great Service, very responsive, my sales rep Breenden was awesome and made the process very easy. Danielle in finance was very helpful.

Good contact from dealership. I ended a buying a different vehicle but my contact there was very attentive

Staff was very helpful and answered all of my questions in a timely manner.

Told me vehicle sold then spammed me about going there to test drive it, scam don’t go

Great service. Responded immediately. Answered all of my questions. Provided detailed information. Offered alternative options.

I bought the vehicle..but it took 3days for me to get the car.. I felt completely desatisfied with the way I was treated. I went in with my work clothes. I felt like I wasn't were I belonged.. very disappointed I saw the add and it said new arrival.. But I went in thinking the car was ready for sale. It wasn't. I gave what I thought was a good down payment.. went we finished the deal I was told the car needed to go through inspection.. the car was foe sale but wasn't ready to be sold.. they made the deal.. but I didn't get the car..

Excellent attention and assistance in the process

Dealer was helpful and courteous, I would hope to do business with them in the future.

Very polite!

super helpful, quick response and no nonsense negotiations.

Salesman was nice but was not willing to give me a price unless I went inside to make a deal.

Excellent communication!

Great communication. Just not the right vehicle for me

Bought the car but not following through with paperwork etc. Ben was good kept me informed about various things .love the car.

He really tried to help me, so thank you.

My experience was great! I bought a different Mazda 3 on the lot from this one but both sales and finance were extremely easy to work with. All my questions were answered and everyone that worked there was very friendly. I just picked up my car yesterday and it came out spotless as well. I live in San Tan Valley but this drive to Scottsdale was definitely worth it!

The salesman I was supposed to meet never showed up. They have two F-150s s listed as Lariat's and they're not Lariat's they're XLT's so they bait you into the store with a $28,000 "Lariat" which they don't have and then they do bring out a Lariat but it's almost $7,000 more. This is the typical dishonest car dealership that brings a bad name to all car dealerships, I will never set foot in Mark Mazda again.

Made an appointment for a test drive for the afternoon. Upon arriving at the dealership on time for my appointment, I was told the car was moved/sold somewhere else that morning. Was not informed in anyway before having to drive over an hour to the dealership

My husband and I did purchase the 2014 Fiat 500L from Mark Mazda. The sales rep was very helpful. The vehicle was a new trade in so, we could not take it home that day and had to wait a week before it was ready. However, it was beautifully detailed and was ready with a full tank of gas.

Your usual upcharge attempts on ridiculous stuff that you will see at every dealership, but all in all great experience. Staff was amazing.

Very helpful Timing did not work out

very helpful.

Visited Mark Mazda, was a great experience. Very friendly and helpful. I enjoyed the fact that they're not commission based.

Very pleasant staff

Car was not ready to show due to body damage. Dealer's "buy it now" price was more than $3,000 lower than actual price, including a document fee and paying for window tinting already on the car. Also, I would have to pay state, county and city tax even though I don't live in the state and wasn't registering the car in the state. Finally, I could not get a sales contract spelling out specifics before committing to a deal. The car was never repaired before I cancelled the deal.

Loved my experience so much! The people there are super nice and super fun. Definitely recommend this place for a car 100%.

Great follow up calls and commissions. Very helpful.

Wonderful staff very friendly and helpful to negotiate.

Quick to respond, but they sold the truck before I had a chance to look at it. They were good enough to let me know that it was gone before I went for my appointment to see it. I appreciate their follow up.

Great experience. Responded with all the info I needed and fast.

Nice folks, helpful.

good people, try to help me reach my numbers on the deal but we were still off about 4k

Sales people are pushy and play the “Sales” games to the max. When I contacted the dealer by email to find out the best price of a vehicle, the response I received was not the price but "let me have your phone number". I told the internet sales person I wanted communication through email. I again received an email that stated they wanted my phone number. It was after the third email communication that I was told that this dealer does one set pricing on their vehicles. This is not clearly stated in their ad. I don't know why I wasn't told this information after the first time I emailed. My email address was then sent to other people at the dealership who then started emailing me, still trying to get my phone number so they could call. This occurred even after I let them know I had purchased another vehicle.

My husband and I bought this truck. Lucky was great to work with and the finance specialist was amazing. Thank you Mark Mitsubishi

Excellent service, attention to all details in process were first rate !

Helpful staff. Was able to get the information I needed on the truck but did not purchase.

They were very easy to work with and honest. They did not play games like most dealers do and did not waste any of my time. The salesman went out of his way to make sure everything went smoothly.

They were great, and I purchased from them

Great follow up and contact via email. I will consider using them again when shipping for a car.

They sent me about 12 emails from 2 different people. I even went to the dealer to look at the car but the salesperson just said hi to us and went back in the store. I explained in the emails that I was there, but he didn't believe me. He said there was no record of you being here. Also, they obviously photo shipped the pictures because the color online wasn't even close to the color in person. Two completely different reds

Very helpful and responsive

Responsive and professional.

No problem , other them the paperwork , sale personals was excellent , Everything ended up well No Prooblem

Very helpful, answered all my questions. Still in contact with dealer.

THey responded I just didn't think the price was a good deal, but they were very helpful.

Very helpful

Great experience

Friendly and helpful

Will never deal with this business again, $$ kept increasing and changing. Was pre approved before I went in they did not recognize pre approval status.

Excellent salesperson, Maylee Burleson, excellent car and excellent price. Only down side is that it took us more than 4 hours to close the deal and be on our way.

The internet salesperson was friendly and helpful. A very good experience. Buyers need to be aware that this particular dealer loads the invoice with an overpriced security system (which can be negotiated out) along with a ridiculous "lifetime window tint warranty" to the tune of $900.00. The car we bought was reasonably priced so the add-on's were not so consequential. They also include free oil changes and tire rotations which are nice. Overall a good experience.

Had a response within minutes of my inquiry. Jon was very patient and showed me all the available inventory for the model I was interested in.

Tina provided excellent service

Very helpful!

I contacted this dealer on 2/27/19 about a car that had been on your service for over 120 days”selling” slowly,talked to a sales person named Jeff he assured me they still had the car available, I arranged to have my Grandson go look at the car,after he got off work,on the way over I got a call from Jeff saying the car had been sold,pretty damn fishey If you ask me.One comment that this Jeff guy made makes me suspicious “I can’t believe that we’re selling this car so cheap “. So my experience was poor.

Bought this vehicle. Great dealership. Easy to work with.

very helpful took pics with his own phone answered all my questions, best experience yet!!

I haven't been to the dealer yet but they did contact me within an hour of my request to see their vehicle, was impressed

car was not ready to be shown the gear shift knob was gone etc.

Received an automated email response telling me the salesman would contact me. A second email asking for my email address, then a third asking for my phone number, which I did not send. Then nothing for three days. Then an email from the manager asking if the salesman had provided everything I needed. I still had no information. After my response, I finally received the info and the car was great. We went in for a test drive & wanted to buy the vehicle. The dealership added $2k to the price for “accessories” we didn’t want, Lo jack & window tint, that they add to every car. Not negotiable. We made a reasonable offer the salesman thought was great. The finance manager took an hour to work the numbers and came back at the original msrp plus accessories! He tried to tell us he was saving us money because the tax was less due to the offset by our trade in tax. What a scam. Then the trade in offer on our like new truck with 8,000 miles was below KBB by $3,000. Don’t waste your time!

Very helpful and willing to help with timely responses

Didn’t buy this car but dealer was nice

Excellent

Advise that it would be hard to finance for this vehicle but tried to get me to buy a new vehicle instead not what I was looking for

We had a great experience with this dealership! Jon Kroll gave us plenty of information to make an informed decision about our purchase. He promptly replied to my texts and many questions. He talked TO me, not DOWN to me. He alerted us when a new vehicle became available that was similar to what we were considering. Ultimately the vehicle and Mitsubishi’s warranty sold us, but Jon’s expertise ensured that we also found the best value.

They contacted me and they were very helpful

Fast response. Made a good deal and purchased a vehicle

they are very helpfull

Although we did not purchase here, we enjoyed our experience with a friendly, knowledgeable sales person. Response to our email inquiry was quick.

Reached out by two consultants. Walked-in before 'appt' time, the vehicle was not ready. Spent over an hour to actually see it and drive. Not a lot of knowledge about hybrids. Pleasant folks, clean shop. Follow up occurred.

The salesman, Calvin was great!!

Overall good experience

Very quick response very happy with questions I had

Dealer responded promptly to my questions, very nice

Went well, I just couldnt afford the tundra I wanted! so I went elsewhere but the experience was good!

James was very helpful when I met him to view the car. He sent me an email to call him which I did 3/7/18 and never got an answer or call back. Rudy

This dealership was only two of eight which responded back to me. The salesperson was very pleasant, and too, very responsive. All question about this vehicle were answered.

Everyone was super nice and helpful. Didnt buy the car but would go back if there was another car i was interested in.

This dealer got back to us promptly and kept us notified if there was a price drop.

I waited for them to provide me more detailed information regarding the vehicle since I don’t live in the state where the car was being sold. A few days later I found out the car was sold. I am a bit disappointed !

Big Ben was very helpful got back to me very promptly and answered all my questions but I waited too long and the vehicle I was interested in was sold. Thank you

Great guy that worked really well with me the whole time inwas there!

They were quite responsive.

Poor at best ,,,,sneaky tactics ,,,no gas in the tank, no help moving personal items, Sales guy disappears a lot, turn around and he's gone

Horrible experience. They tried to tack on $2,400 of fees for a $5,000 vehicle. Never really explaining what the $2,400 was for. I would not waste my time at this dealership

Responded quickly but not willing to negotiate on the price with me at all. What is posted on line is their firm price. I never went into the dealership itself because I felt they were asking too much for that used car I wantedi

My experience was the best. David Gonzales my sales rep. Was so helpful, respectful, kind and I am a older person a disability and David was so helpful and helped checking the car out and showing me things about the vehicle. David and other staff members made purchasing my vehicle a pleasant experience. I even have warranties on this auto. Mark Mitsubishi Scottsdale AZ is a great place to buy a car.

Benjamin Fields is the best salesman he isn't pushy he explains things to you. He works hard to get the deal done

Guy tried to get me yo pay $250 a month on an $8000 car i was putting $3000 down on but wouldn't tell me how long the loan was. I said i would rather try and get a cosigner. He texted me a couple days later asking if i was coming back down. I said yes i would be there tomorrow and then he told me they already sold the car. Saw the same car posted everywhere for $1000 more that day. Then to add on they called me 3 times that morning asking when i was going to be there for my appointment as if they still wanted me to come down there after they sold the car. It's been 2 weeks and im still getting emails from them asking if i'm interested in any other cars.

They were very responsive. We could not make a deal, but they were nice to talk to.

Response was good. But car sold, and salesman seemed unaware that it was sold. I prompted a few times. I did not go out because car was already sold.

Quick and courteous response. I am looking for a particular set of options or I would have purchased this truck.

Tina was great, and everybody else, detail shop, finance and management, no pressure and pleasent people.

very positive

Good follow up on email's but sadily not a dealer willing to negotiate and close the sale using the new internet sales tool. To me this indicates a hung micro managed facility unable to allow sales to to function. Cars, sadily like beds, have a sell price then a sale price, this dealer only has the price you see listed on the internet. I have never ever paid a dealers asking price in my 70 years of buying cars. They respond with somewhat caned statements like we know every dollar counts but to me it's the selling cost that counts and nobody pays the same price!

CAUTION! What a joke and waste of time. We were in Mexico and cut our trip short specifically to see this car. I had been in contact with salesperson for days. We exchanged several emails and she supplied me a car fax and personally went and took photos of the vehicle. I had been working with the salesperson for five days. I advised her that we would leave Mexico on Wednesday and be there on Thursday to see the car. I asked her to notify me if the car should sell and she said she would. We left Mexico very early on Wednesday morning to be able to make the Thursday appointment. I sent her an email while in route to notify her that we would be there on Thursday. While traveling back I checked the internet site where I found the original listing only to find a $10,000.00 increase in price. Second email to sales person to ask what was going on. No replies to either email so after crossing the border I called her cell phone. No answer. Left a message and asked her to call. No call. So I directly called the dealership and asked for her. She answered. I informed her what was going on and she said she would call me back. I told her that if the new price was for real I was not interested in doing business with a dealership that operates in such a manner. What ever happened to ethics? Shortly after I received a call from a rather surely young man stating that he was the sales manager, John I think. He stated it was ther policy to review and change pricing according to other listings. Maybe so but after they already had a hot buyer??? He said he would review the price again and get back to me. So far no phone call from his person. Today a day later if got a phone call and an email from another person, " My name is Alissa, a Sales Manager at Mark Mitsubishi. I thought I'd touch base to see if we provided you with the exact info you requested. Did you have any lingering questions? ". I returned her phone call only for her to hand me off to another person, Chuck, claiming to be sales manager. Not a good phone call and basically suggested that I should have immediately purchased the car but also said that if I had showed up that they would NOThave sold it to me for the advertised price. Now shame on me for not checking reviews of this dealership. They have very low ratings and they are not going to get better operating in such a manner. They have to know that much of business is word of mouth and referrals. There all hearted SORRY just doesn't get it. I can honestly say that even if they agreed to sell me this car I would NOT do so. So I will continue my search. I'm in no hurry and perhaps I might just order a new one from a reputable dealer. I turn 70 in October. This was to be a gift to myself. It should have been a pleasurable experience but this has taken the fun out and unfortunately probably will effect my future dealings with dealerships. Update: I received a text from them offering the car for 4 Thousand over the advertised price.

The initial contact with the salesman was average. I was contacted by the salesman after inquiring about a vehicle. I explained to him I would be traveling from Washington D.C. to see the interested vehicle. We agreed to meet on Friday, March 31, at 9 a.m. I arrived at the agreed upon time and was told the salesman was not at work. Not good business practice to stand up a customer.

The dealer contacted me promptly. My experience with Mark Mitsubishi Scottsdale was great. The dealership even got us a better loan than we had gotten at a credit union and saved us 1.85% points. Ben Fields was the best! I picked up my car yesterday. I highly recommend the dealership and urge you to ask for Ben. You won't regret it.

Requested total price and asked about add-ons. Dealer gave me a quoted price which did not include add-ons and changed the price to what they would actually be selling the car at only after a couple of inquiries. Very deceptive.

Top rate!

good

Won't work with you. After given a reasonable cash offer said they had to talk to manager. Never responded back seemed to just keep you hanging to try to get way more then the vehicle is worth.

People where friendly but the car was not described the way it should have been . Paint was missing from the fender and pictures didn't show the true state of the vehicle. I felt I wasted 2 hrs which could of been avoided

I drove 25 miles one way to see this Volvo It wouldn't start even with a jump. The hydraulics that hold the hood up were busted. It has a HUGE dent near the roof. I was upset. No compensation for my time and the effort to get there to see this damaged auto. They had the nerve to contact me and say it had been "reduced" yes...by only $300 I even left work early so the salesman wouldn't have to stay late. I was also told 3 other people were coming to look at it but yet was still offered the "reduced deal" a week later. Never again.

Dealer responded and then re initiated contact but then failed to respond to return email.

Be super careful when shopping here. So I was going through the cars on car fax and seen this car with navigation app, for a great purchase since I have a sister in Tuscan I figured I could drive out to Scottsdale from California, purchase the car and go visit my Sister. Upon arriving I met up with Dalton the person I had spoken on the phone twice to clarify this car had navigation. Well the car did not have navigation. So you know how you meet with 3-4 different people when you're at these places they wouldn't even make an adjustment on the price. They kept saying you want navigation, "We can get you navigation" Yeah right. That's a $3,000 upgrade. So the term "Honest John" as the used car salesman really fits these group of guys

good

High pressure, computers were down, made on offer on trade in but never looked at it.

Regardless of what they advertise...they are going to try and waterboard you into a Mitsubishi.... A Mitsubishi outlander...what sine guy with no kids wants an outlander!?! Not me.

Excellent communication and willingness to get a person just the right vehicle, looking forward to working with you in the future. Thanks for the help and feedback. Brian

This was a terrible experience I called before hand to see if they still had the vehicle the sales man assured me they did so I drove out there and when I got there he walked us all over the lot, through the maintence bays, through the back parking lots back to the main entrance just to find that the vehicle wasn't there he had no clue where it was . It seems like they would have a better system rather then looking like a 3 ring circus.

Pleasant but did try to TO me early but the finial process was comfortable and very cooperative. They were polite direct and efficient

Cars were not detailed. Not what I expected. Friendly staff thou.

They had great customer service, but the vehicle wasn't what we expected.

Very Good Customer Service

Great

Good

Several additional charges not advertised.

I haven't visited the lot yet because the car i wanted was sold but the sales rep has been responsive and helpful.

I was on the phone often expressing my interest in auto. finnally made it back to town made appointment to see auto, was told too many stories about the car condition, auto was not fit for viewing. I found myself pointing out the many problems and concerns with auto, sales rep had no idea of some of the defects that was pointed out my opinion on that is ' know what you are selling before the potential customer is not the one pointing the problems out to you....not impressed

Unable to make a deal on car, told them I had purchased elsewhere, continued to call and email. Will not consider them in the future at all.

These people would not leave me alone, and we're trying to put me in a car that I didn't even want and were extremely rude when I turned them down. Would not refer them, need to work on people skills.

Worst service ived ever experienced. Simple and to the point, they were completely unprofessional and rude. Their selling "tactics" are complete garbage and I would never come back again, even if my dream car was on their lot for $1.

Salesman wouldn't stop calling me after asking him to stop! I ended up having to talk to a manager. This was extremely frustrating

Just awful. Sales guy made an appointment with me, I got up early to see this beautiful corolla, he didn't even bother to call me and tell me it had just been sold. Went down there for nothing, then he tried to high pressure me into some car I flat out explained I wasn't interested in. AND THEN, I got another call from another sales person from the same dealership. These guys are a joke. They didn't respect my time, my desires, they are typical used car sales people. RUN!!

I had arranged to have the car inspected but the appointment was cancelled because the front bumper was being replaced Friday, 05/22(. This on a 9 years old car that was offered as is. When the inspector called to confirm the re-scheduled appointment (Tuesday, 05/26), he was told the car was sold. Not comfortable that I was dealt with honestly because replacing a bumper involves body shop and paint work. Does not smell right.

I wouldnt go back there if I needed a car. I just wanted this specific model and they really didnt make me feel like they were going above and beyond to getting the best deal for me.

Took so long to get information and approval that the car I wanted sold to someone else before I could go see it. They ran my credit 4 times for nothing!

The buying process was really easy and smooth. They helped me get the car that I wanted. My only complaint is that I had to wait 2 days to actually take the car home because it hadn't been inspected yet, it was fairly new on the lot.

Car was sold the night before, but salesperson didn't tell me. I even got email/text confirmations of my appt. Salesperson wasn't there and neither was the car.

They did a great job with getting us what we wanted.

Blake was very helpful and honest to work with