Mike Albert Sales & Service

Good and standard organization.

Good

Great car, great people and great service! A+++++

They are quick to respond. When we arrived at their dealership, the vehicle was already cleaned and ready for a test drive. They listened to our needs and we're great to work with. I highly recommend this dealership to anyone in the market.

Literally contacted me once had a conversation about doing a soft pool.. did a hard pool on my credit instead and never heard back from them… don’t recommend

Great overall experience. Matt ADELSPERGER was nice to deal with. Love my new to me car.

Satisfied with price, mileage and condition of van. Appreciated the sales associates recognizing that we drove over an hour.

He was the best! No pressure, patient. Very knowledgeable

Very responsive.

Yes, their salesperson was pleasant, courteous and professional, their Edge didn't meet all of our equipment desired.

Awesome service I love love love my car ! Matt was great helped me get in under my budget for monthly payments and continued to do a great job!!!

Was disappointed that the options on the listing was not quite the options on the vehicle. Overall satisfied with the vehicle. Our salesman Matt Adelsperger was great even came in on his day off to make the deal.

overall good experience. Ended up purchasing the car with them but had to negotiate very hard to get the right price. Financing and paper work went off smoothly. I give them 3 starts because they had some features listed for the car on the website but the car actuslly did not have them when I saw it. They definitely are good with their prices. I would definitely consider them in the future but with few cautions.

Jake was responsive and answered my questions in a timely manner. Unfortunately the truck didn't have heated seats or I would have bought it.

I had arranged for a test drive for a 2019 Sonata for the day after Christmas. Justin was very courteous and knowledgeable about the the car. He showed great patience as he explained all of the electronics that are on the Sonata, since much has changed since my purchase of my 2011 Elantra. Thank you for a wonderful car buying experience!

Sales representative was very friendly and knowledgeable. Low pressure environment I would recommend them.

If you are looking to buy a vehicle here is the place to go they will help you in anyway they can to get you a vehicle I recommend them so just want to say thanks for everything

I bought the truck from them. Justin was very helpful. There were a few things, like a deep scratch and the air pressure sensors in both front tires were bad. They touched up the scratch and also did some other scratches that weren't as visible. They also took care of the pressure sensors, and gave me a loaner while that was getting done. I would highly recommend Justin, and the management at Mike Albert.

Very nice and helpful guys

Andrew was awesome! No pressure. Great information and very pleasant to deal with. Mike Albert will always get first shot at my business!

awsome car but didn't get back with me after I responded to their first email. 1st email was awesome I got my hopes up then no response???

Excellent! I will buy from them again. Andrew is wonderful he and Ron are the reasons I brought the Jeep and Andrew delivered my Jeep the same day because I was working and unable to get back to the dealership.

Low key, no pressure, "Sure take it for a drive, have fun" sales. I'd recommend them.

Very good communication, and updates

Grant Turner was great to work with. He really rose to the occasion when I had clearly been frustrated trying to find a good quality used Sienna or Odyessy. Grant took the time to personally look at the Sienna I asked about and took cellphone video footage and texted it to me. Grant had the car pulled up, clean, running and A/C on, ready for my initial test drive and my wife's test drive. Although we could not initially come to terms on the deal, Grant kept cool and calm and we ultimately agreed upon and workable deal. We had the car independently inspected without any hesitation or push-back from Grant, and we ultimately bought the Sienna. I am very happy with the Sienna in my first day of ownership and will come back and update this post after a few months of owning the vehicle with any updates. GREAT JOB GRANT!

quick response, didn't purchase from them, but they were very nice over the phone

Excellent in every way. A reasonably priced car that had my interest. A conversation with Andrew Craft instilled confidence that this was a good car. I was comfortable talking to Andrew and we were able to make a deal. I live in SC and due to the distance, I had to trust Andrew that he was giving me a straight story. I flew into Cincinnati to look at the car and drive it home as I had already made a sizable deposit. Andrew volunteered to pick me up at the airport in the car which I drove back to the dealership--this essentially became the test drive. The car was fully loaded which was a pleasant surprise as some options were not noted in their write-up. Andrew was true to his word, honest and down to earth. I enjoyed working with Mike Albert financial advisors as well. I would highly recommend buying a used car from Andrew and from Mike Albert!

My experience was through email. He messaged me back promptly and was very polite. I look forward to doing business with him in the the near future.

I had a very good experience with this dealer. I was able to purchase a vehicle I really love with their help!

Worked with Andrew Craft! He was amazing! Bought that Camry and love it! Make sure you ask for Andrew when you go, he’s the only reason I went through with the purchase.

The folks at Mike Albert were very nice and attentive.

Great service!

Excellent- Jake couldn’t be nicer

Staff replied quickly and worked with us over the phone as much as possible. They worked to get the deal we needed. Once we got there, the vehicle was clean and pulled up ready to test drive. However, it would not start. The battery was jumped off and we have had no problems with it so far. The ad indicated new tires but this was not the case. In fact, when we took it, a couple of days later, to have the tires rotated and an alignment done, the tires were so worn they would not rotate them. We had to get new tires. Also discovered the rear axle was bent. The dealer might or might not have known about that. In spite of these disappoints, the staff was helpful and worked to get things to our satisfaction so I give them a 4.

I actually bought a 2016 Nissan Altima. The sale office was great. Love the way the car is performing thus far.

would recommend to anyone. Dennis and Biff were awesome!

Good customer service although I didn’t purchase a car Dennis was very professional and helpful to my needs I just choose to go with another dealership

Bought a 2007 Toyota RAV4 for my daughter. Three warning lights came on the next day. We called the dealership and they told us to bring it back in. They gave me a loaner car and repaired ours, at no cost to us, immediately. The car has been running great ever since. This tells me a lot about a dealership when they stand by their vehicles. I would definitely recommend them when it is comes time to get a vehicle.

Good service

It was a great experience

Very communicative very helpful.

No games, took $900 off a sticker price that was already $2000 below market value, and got me a decent interest rate with fair/poor credit.

Couldn’t make the deal but sales was helpful.

Quick response

Excellent communication!!!

They tried to sell me a car that had already been sold. After hearing this, I was disappointed. Then, I got an email to say it's still available. I drive there to find out it was sold. Bad business move!

Contacted me immediately

Dealer was very responsive.

He was great waiting to get a schedule 4 test drive

Good experience, but purchased a model that was not carried here.

One of the best car buying experiences I've ever had. Dennis Moore was extremely helpful.

Quick response. We found another van elsewhere.

We changed preference of vehicle Found a vehicle with desired specs elsewhere. Staff here was very courteous, but didn’t have what we were seeking.

Great

Great experience! Great car!!!

The truck had been sold but not removed from Cargurus listing. Dealer gave me that information immediately.

was in contact with me within a couple hours, worked with me on a deal, decided to hold of for now on a purchase but it was nothing they did, would buy from them when in the market.

Wonderful experience. Grant is a pleasure to work with. No pressure.!

Fast response

Darryl was friendly called me back knowledgeable. Car could have been detailed better. Didn't buy it just wasn't what I thought it was

Got back to me quickly. We went and looked at the car, had a polite respectful discussion then purchased!

Good experience

Couldn't ask for a better experience.

Was not a fan of the Internet manager/sales person. Was not willing to negotiate or informed me of the price drop. The Salesman "Dennis" helped me the next day and would highly recommend him. The Service department was "Awesome". Overall was a good experience and the car was in good shape and not overpriced.

I cannot say enough about the people at Mike Albert Direct. I worked with Darell and Dennis to buy my Volvo 2014 XC90. Although I'm no car- buying expert, they both worked with me and patiently explained every answer to my many questions. I felt no pressure to buy, and they truly took an interest in my situation. In fact, when my special-needs son refused to get in the car to test drive, Darell did everything he could to understand what I was dealing with and to make things easier for us. Dennis even personally picked me up on the other side of town when I did not have anyone else who could drive me there. Mike Albert Direct is not a sparkling, fancy dealership where their expenses must be high. Instead, it is a humble building that is hidden away, and you wouldn't even notice it unless you are looking for it. But their prices were more reasonable than everywhere else, and the people are honest, kind, and fair. I felt welcome, and I'm grateful that I had so much guidance and patience as I purchased my first car by myself.

Went to look at a used car and found several issues that needed to be fixed before I would buy the car. (The entire underneath of the car, including frame, engine, oil pan, and transmission was coated in oil. Was told the problems I found would be fixed by the following Monday and I could come purchase the vehicle then. Returned the following Monday after receiving a call that the issues were fixed and found that none of the issues were fixed in the least. Nothing was done. I Then asked for a discount on the price in consideration of the issues with the car and i could then see about fixing it myself or paying for a repair but the salesman refused to work with me on the price or fix the issue. On top of that, the salesman continually brushed off my concerns without truly addressing them in a manner that was border line rude. I do NOT recommend this dealership.

Good

Very kind

Salesman was very good, just could not get together on price.

Great service

They called back listened to my needs and wants. And were very nice

Very nice to deal with.I feel we got a very nice Nissan Altima for a very good price

Didn't contact me back, but willing to haggle, seemed like a reputable enough place, lots of business lease vehicles for sale.

good.

Is this a real dealer? That would be my question. I called several times never did talk to anybody but did get some emails. There price was cheaper ,but was afraid of the company. Would not recommend.

Nice, just talked too much for me. Cars need to be better priced for the shape they were in.

Thanks for the opportunity MIKE ALBERT . And thanks for being so patient .

They did not go over the vehicle well at all. Kind of rude in office. Plenty more to complain about and I bought my truck only a week ago.

He never email or called me, so when i called him, his attitude was very bad and he hung up on me.

They are still contacting me ensuring that we are on the same page and I love it. It shows true interest and I would definitely make a deal with Mike Alberts. Great job on keeping in touch with me.

I went to pay for the car..all cash. I noticed the odometer reading was doubled. I checked the item number and they had switched cars on me...left...zero stars..bait and switch

Good

Great but had found what I was interested in before contact was made.

Good experience

Bought a different car on lot. Very nice inventory. Great experience.

No high pressure sales tack ticks at all

They got back with me the same day, let us test drive the car alone and worked with us on the price. There was no pressure and a very nice experience.

Very Good, Straight forward and honest.

no negotiation and appeared a little rude on internet

Very quick response-time - thank you.

Great place to purchase a vehicle!

YES" Answered all my questions!