Steve Hahn Auto Group

Very pleasant to deal with. Great communication.

Great

0 stars if I could. Promises not fulfilled, and car may as well broken down literally on the 2 month mark. They turned around and told me there was nothing they could do about but pay $4,000 for a new engine, not including labor. What a joke.

Yes, via email, text and phone using the contact information I gave provided them with.

Jasmyn was awesome thank you so much!!!!!!!

Tried reaching out a lot, could not make the distance work

Great customer service and were quick to reach out with information on the vehicle.

Great customer service.

They went above and beyond expected to get me the car I had my heart set on, Chelsey not only sent me videos of the car since I was not local but picked me up when my car acted up the day of my appt. I was beyond happy to have her working so hard for me. Gerri in the financial got me a better interest rate then what I was pre approved for. Best experience I have had buying a car

I was excited at first , everything was going great until the day of my appointment to see cars to buy. We agreed on a car under $2000, half way there to Yakima from Kennewick the girl I was dealing with said she didn’t have anything at that price range. Therefore , I waisted my time and gas. My experience today is zero. Will no longer deal with this company, very disappointed.

contacted me via text and throughout my whole car searching quest went somewhere else but appreciated the checkups

Everyone we talked to was professional and helpful, and great to work with. Although the car wasn't exactly what we were looking for, I would definitely buy from them in the future.

bought a 2019 Jetta. Love it. Thanks for helping me find this car at Steve Hahn Auto Group

The follow up was 5 star

Dealer rep was Friendly and helpful.

Answered my questions, very helpful!

Very non-pushy. Told dealer I wasn’t looking for something that new, but he let me drive it anyway and was very informative.

Contacted the dealer that I was interested in purchasing a car that they had on their site as available for them to go out of there way to make an appointment with me just to tell me as soon as I got to my appointment that they sold it. Very unprofessional.

Well I have not heard anymore from the dealer as of yet!!! I was attempting to find out how to get the vehicle to Memphis, Tennessee, Mercedes-benz dealership so that I can view the vehicle; but was told I had to purchase the vehicle before I can test drive it. So if I purchase it and don't like it ; it is mine and no returning

These guys answered me right away. We made an appointment the next day. The car drove amazing bought it. The entire staff was friendly, and very helpful.

Car was gone when I asked about it and they sent me information on other much more expensive cars

Very professional and helpful, still looking for the perfect truck!

good communication.

Called 3x on a tdi they had. Never got an answer. Was told they'll call me back. You guessed it. They didn't call. It's like they're a parking lot for wholesalers. They don't sell cars.

extremely helpful, but we have decided not to upgrade from our LS460L.

Very slow to respond, if they tell you they will call back in 5-10 min... don’t expect to hear from them till next day...

Dealer from Washington contacted my. But also contacted me dealer from Florida. I don't know why from Florida if car was in Washington. Washington dealer told me that car is already sold, but his advertisement was offering car long time after. Look like dealer was fishing for new customers, trough this sold car.

Terrible communication, a lot of high pressure without listening to my questions. I will not deal with them again.

Great experience all around

Quick and easy. Just wish they through in some floor mats and extra key.

Had a good experience still need Key with key fab never received return on that other then a slight wait for others to finish their transactions I feel it was a good experience

Terrible, why post a car for sale and end up telling customers it was not for sale anymore due to this and that, then this statement “is there anything else you are Interested in beside that?” wasting people’s time.

Really care

Turned out the car was not as listed. It was an A3 not an S3, so that explained the seemingly great price

Had interest in a vehicle. Even set up an appointment, the dealer took me to the wrong car. And I personally had to give the vin # of the car I was looking for that was posted on their site. The whole situation was irritating and time wasting. I waited for them to find the car and clean it up before I was able to see it. Only to be disappointed because it was in very rough shape. I left upset of course because it was exactly what I was looking to but of course not in very good condiotion. The dealer called me for a review days later.. of course I have them my peice of mind while also being very patient and understanding. So they took and cleaned the vehicle up and contacted me when it was ready again. I got to drive it and was given the option to buy by still couldn't make a commitment because of the condition I had saw the vehicle in before. I decided I would at least make an offer two days later to see where things went with a deal. Only to have my phone calls ignored, and then get a call back later to let me know the vehicle sold the day before. I am a extremely patient person, but wasn't very happy about how knowledgeable the dealer was about the inventory they have.

Not a good experience. I called on a car that was posted on car-guru. Two different sales persons attempted to describe the car as if it was in their possession. later found out the car was an auction purchase and it had not arrived at the dealership yet. I felt I was being lied to and they never came up with a real status until the third salesperson admitted the car was not on their lot. Be wary about this place

Salesman was great!

Great experience shopping for and ultimately purchasing a used Jetta. I was very impressed during each step of the process.

Treated very well, No high pressure , I felt very comfortable through the whole experience . And got a good deal !!

Response was prompt and courteous. Death in the family halted car search.

didn't have car went to look at as was discovered to be damaged and sent to auction. Tried to sell me a new 2016, but was over my budget.. Was not a very good deal that was offered,

I bought a 2012 passat tdi from them - good experience

The sales rep contacted me and was very nice and knowledgeable.

Very nice and helpful.

Terrible service. I explained to them that the average market price is $15,000 in Washington. I was willing to buy and they laughed saying "If you can buy a car that price let us know. We'd like to buy one too." I found the exact same car at another dealer and purchased for $15,500.

Wonderful service, great people and easy to work with.

They were very straight forward the whOle time. Very fast and friendly. Got us the car we had been looking for at a great price. Marcus is an awesome car salesmen.

Believe to dishonest...adverse vehicles "not in condition to drive or sell"; their words.. but offered to sell me something different.... of course... it was called bait and switch... not sure the variation these days... the element was trashed, inside and out, from the non road worthy tiers, plates Dec 2014 expiration date; dead battery.. sunflower seats everywhere... well, I will never return... dealer is off my list....

Was promised they would fix a few problems on the car, scratches, head-light moisture. Than they called and said couldn't fix it, that we can...Josh in the finance dept, was awesome. Took care of everything for us...waiting for new head-light to come...but still don't have the car yet...they had to order it. They said we can take it, but I want to see everything done, that they promised first....

a lot of waiting and dealer never informed us that the car had been a rental until we were in office to sign, I found that very disturbing.

Don't know the difference between a manual shift and a tiptronic.

Mannie Garcia is wonderful. Anyone looking should contact him first, he cares. 509.759.5699