Summit Subaru El Cajon

Quick response to inquiry

Very responsive but couldn’t provide details of their vehicle over the phone.

Very poor service. After trying to contact them all morning they finally pick up the phone. I asked about a vehicle and I was sold the night before… ok I get it. Next day the run my credit without authorization when they clearly knew I wasn’t interested anymore. I loose point by them doing this so I contacted them to remove my inquiry and general Manager says he can’t do anything about it. Poor way of doing business. Save your time and stay away.

This vehicle advertisement of $31,000, was only off by about $10k out the door. Won’t ever do business with them, too many other choices.

Good

i didnt even go down to buy the car. too far from OC, but the salesguy i spoke with was probably my most memorable out of all the sales people i talked to. very pleasant, not pushy and helpful!

awesome staff called me right away and went out of their way to help me out thank you!!!

Even though I didn’t end up buying a car here due to personal reasons, they were very professional and a joy to deal with

Awesome car and first time car buying experience for my son!

Great service. Friendly and helpfu!

Fast response. Good, differentiated follow up approach. I'm still in the market so no transaction has taken place yet.

I was reached out and invited to visit dealer to see the vehcle.

Excellent customer service and very comfortable experience in store with the staff. The employees here really care about the customer and respected me!

Richard, salesman, was not very helpful. My brother & gf drove an hour plus away to have the deal done but Richard won’t even budge on the price ( even for $300) on a $20k car.

Worst experience. I called on a Friday and spoke with a sales rep. about a vehicle i had seen in Cargurus. He said the vehicle was in stock and I told him he had Costco pricing. . He asked if I was going to share any information with other dealers,and I told him no. He never called back. as he said he would. When I called back after waiting 24 hours I spoke to internet sales manager RJ. I gave him the serial number of the car . He stalled me and said he had to go physically to check see if it was still there and to verify if it had the options like his print out said. I had to call back twice again., I identified I had Costco pricing. He Gave me an O-T-D- price based on a Dealer Invoice price that he inflated by $1500.00. I knew it was wrong so I called him back but again he gave me the wrong info. I called a Manager named Randall next day ,told him the story, he apologize and told me he wanted to help.but needed 3 days. On the 4th, day I called back and got the Bait & switch. Bad,

RJ and the entire team at Subaru of El Cajon were easy to work with and very approachable! Everyone treated us like royalty!!!

This dealership would not certify this vehicle, and also didn’t even offer to sell me a warrantee on it. Something seemed off about this car to me. But overall nice people.

Got a fair deal on truck and trade in

Tim was great.

Easiest experience buying a car ever even though my credit was not great. They worked with me and gave me a great deal. I love my car and I'm glad I went to this dealership. Everyone there was awesome.

Great

Communication was untruthful. They tried to sell it to me for more than the advertised price. The original price was listed as $6,999. I spoke to them and the salesman said "I talked with my manager and want to make a deal with you. I can do $6,495 this weekend while it lasts". I then found their ad and the price had been lowered to $5,999. When I contacted them to ask about the lower priced ad, I was told that they sold it to someone else for for $6,999. I would not recommend any dealer that would take advantage of someone and sell a vehicle for more than the advertised price.

The response was quick and informed. Thanks.

very helpful, met in person, viewed some cars, still looking for the perfect car, brought back info on 2,

They were very nice and helpful:)

Good experience

Very responsive

Sales guys were very helpful and not too pushy. They allowed me to look without being followed but being around for any questions I may have had.

Altogether bad!.. They actually sold the car I was scheduled to purchase while I was on the way to purchase said vehicle! How's that for integrity !?

Car was gone, but dealer offered to find another match. I had aleady found a different choice.

nice

Great service, would definitely recommend.

Great follow up!!!

I was a great 1st time buying a car! :)

I went in, looked at and drove the car I went in to see. I told them I liked the car but had a couple of appointments to go to but then I would return in a couple of hours to work out a deal. I called them a couple of hours later to say I was on my way back and they told me to come on over. When I got back they told me the car had been sold. I understand that it's first come, first served, but was chagrined that they couldn't hold it for me for a couple of hours. That being said, not a bad place and nice people.

Celia followed up via email, and was very kind and considerate, congratulating us on our purchase even though we did not buy from them!

Quick response, polite and accommodating

Car did not have what i wanted but they were quick to respond and courteous.

I had called this dealership and arranged a appointment with the consultant and she told me she would let me know if the car had sold before I drove and hour down to go look at it. When I got there the car had sold two days before my appointment and I received no call.

Didn’t purchase a car from there but they were very friendly and didn’t rush me on getting a car

Horrible the car was full of dog hair not clean. And could not test drive cause safety inspection not done. Yet and this was my 2nd attempt. Needles to say I will not be returning.

Very quick response. Although I felt a bit pressured to come down and see the vehicle but my schedule doesn't permit it.

Subaru El Cajon has a great staff, from the first contact by Celia to the time we actually went to look at the vehicle everyone was prompt and courteous. Leo took us on a test drive, he was informative and very helpful. When we went inside to talk numbers, Justin was patient and very knowledgeable, and Deanna was very hospitable. Unfortunately we did not make a deal, slightly above our budget or I would have given them five stars, but a good dealership I would recommend to others.

wouldn't give me a price unless I went there

Outstanding all around. I would highly recommend these fine folks for your automotive needs.

They responded quickly to my inquiry and have a nice selection of cars and trucks. The salespeople are very pleasant to work with. I ended up buying a truck there.

I had a horrible experience. First off, I called and asked if a particular car was available. I was told that it was, I came in to see it, and it had been sold the day before. I was shown a different vehicle, we sat for 4 hours and came to a price. I made arrangements to come in and sign the paperwork the following day and when I came in to sign, the vehicle was being shown to someone else. The finance guy (and owner's son) asked that we wait around for an hour in case that deal fell through. No thanks! Horrible service. They'll do anything for a buck.

They treated us like gold from the minute we walked in to the moment we left with our new 2013 Toyota TRD Sport!

They communicated promptly.

Very good. Unfortunately the car was older than expected. Age was closer to six years, I was hoping for four. Very professional people!

Pleasantly impressive! Sales crew was abundantly accommodating and surpassed my expectations! I'd been searching for a car for 6 months on CarGurus and had been to see over 9 cars that were a huge disappointment. Ended up spending more than what I had budgeted, couldn't be happier! They let the car sell itself. I hate pushy sales men. Got a 3 year warranty as well as my vehicle delivered almost 3 hours from there location. Thanks Guys! All of you shoppers need to stop by this place! You won't be let down unless you suck.

They are awsome

Very helpful and knowledgeable super friendly one of my best experiences at a car dealership by far

I bought this car

Although it was only online communication, you guys were prompt to respond. I appreciate the follow up.

Worst car buying experience EVER. To save time I filled out an online credit application only to be told I still had to come into the dealership for them to run it. Or otherwise their hands were binded. Once there, it took them over an hour to get me an answer I could have stayed home to receive. Once the decision was made that we could not get a deal done I was rushed out the door like a piece of trash. And here is the worst part. I have worked in the sales and customer service industry myself for over twenty years. While leaving the dealership I noticed that the vehicle I had driven there was side swiped in the parking lot. Their response to this was it's a parking lot we can't control what happens here. Take it to a car wash and see what they can do. I asked the manager if he would be willing to do whatever was in his power to help me and at least make an attempt at doing the RIGHT thing and he passed. Not only well they never get my business but I will make it my personal journey to make sure nobody I know or anybody they know buys a vehicle from this dealership. There is a way of doing business and a way of treating people in general. And they failed miserably at both. And by the way. The car I had driven wasn't my vehicle. It was a family friends 2017 Chevy Cruze. So a relatively new car. I really hope this information helps others in the future. It's the principle of the situation that has me upset. If they hadn't been so insistent upon me having to be there this would have never happened. They could have run my application while in the comfort of my own home but because of their pushiness my friends car is now damaged. Their actions created a chain reaction of events that led to this situation. I hope the karma comes back and bites then in their behinds. Especially the manager who could have and should have done the right thing. Mazda/Subaru of El Cajon is not only the worst car buying experience of my life but the worst customer experience of my life.

Responded immediately! Followed up several times, but we weren't interested in the truck anymore. Good customer service!!

I was able to get the car I wanted. Awesome,

Very helpful, I would recommend them

Very much responsive to my inquiries and really wants to make every effort to assist me for a future purchase.

Very responsive

I bought the car an unlike the other dealer they weren't pushy an they made the sale even though i didn't want to go as high they were so nice that i didn't mind going over my budget the sales person who help us after 5 min i thought we were friends he was great

Awesome!!!

Best experience I've ever had buying a car.

I went to look at the car and it was nice. I have a 2010 Dodge Charger SXL and he offer me 1/2 of what it was worth. He has been emailing me and asking me what he could do, but when I was there the seller who contacted me went in the back and brought out another gentlemen and he pretty much dismissed me. Won't go back there.

Great!

Horrible. The salesman was sleazy and tried wasting my time with lies and an attempt to eventually sell me a different car than what I was there for. They didn't even try to help me for being a Marine combat veteran. They kept saying "thank you for your service" but they just couldn't let go of their agenda to sell a car. I went to another dealership and bought a car there same day.

They tried to help me, but the truck was out of my price range.

Nice Man called me and we are going to schedule an appt. for my daughter to check out the car.

Made an appointment and still had to wait An ectra30 mins

Salesman we had been dealing w for a few weeks texted us the price had come down, we made an offer, he accepted, gave us the price w tax and then took back the offer. Overall the salesman had no idea what he was doing, and his texts and calls and tactics were amature. DO NOT GO HERE. It's poorly run, and unqualified salespeople.

Very nice and they make the process easy , now I have my car 2013 Nissan Pathfinder , thank you for your help☺

Extremely pushy and not willing to negotiate. Tried to tell me to raise my credit limit so I could give a bigger down payment.

reponded quickly

Hung up when he thought I wasn'the serious about vehicle I called on

Dealer responded said car was still available two days later car was sold when we showed up.

Great service and sales staff before, during and after the sale. Very detailed documentation on the used car I purchased and the finance department was very thorough on the details of the purchase.

Never responded so i went to the location myself an when i went the sales guy was very pushy to run my credit. He barley let me drive the car, i was probably in the car for 3 min driving. I asked him several questions about the vehicle and every answere was the same, "idk but it looks good, buy it." I told him to find some information on it first then i will concider running my credit if it was something i wanted. He never gave me a call after that.

Great

Travis took good care of me of my car purchase and he was like having a best friend

The fabulous car deal on the website was just a tool to draw us in. After test-driving it, I was told someone else was buying it and I should look at another car (much more expensive) car on the lot. I spend the day sweating in town for nothing. Very inconsiderate and dishonest.

They sold my car after I left to work with my bank to get the loan when I came back with the loan it was sold

Great

Car was asked sold three days prior.

Excellent