Lexus dealerships near me (Hartford, CT)

My experience with the staff was fine until I was ready to make the 1 hour and 45 minute trip to see the vehicle I wanted. I specifically told them I had a long trip, and asked the salesperson (her name starts with J) what time they to which she replied, "7pm." When I was ready to make the trip, I called again to ask and confirm, "If I leave soon, and everything goes well, can I drive the truck home today?" The salesperson replied, "yes you will be able to it home." When I got in the car and left about 15 minutes later, I followed up with an ETA of 6:30, to which another sales person replied that their last appointment is at 6pm, and that if I made the trip, I would need to return the next day to pickup the vehicle. I told them that's just not acceptable, and the GM replied, "Then we don't have a deal." To which I said, "you're right, we don't," then hung up and turned back home from the wasted trip.

My salesperson Marc was and is amazing. I had called him on a different car and it was already spoken for. He took my number down and reached out to me when the car suddenly became available. I was able to buy a highly desirable limited production car that was marked up over MSRP at every other dealer in the country, except Balise. I asked why and he said they don’t believe in doing that. People don’t do business like this anymore, please go there and buy your next car! Say Bob from Rhode Island sent you.