Volkswagen dealerships near me (Chicago, IL)

I confirmed with the dealership that the vehicle was in stock and scheduled a test drive. I also received a confirmation 24 hours before my appointment stating that the vehicle would be prepped and ready for my arrival. Unfortunately, when I arrived, I was informed that the vehicle had already been sold. This was extremely disappointing, particularly since I was a service buyer and prepared to make a purchase. I also pointed out to the sales team and manager that the vehicle was sill listed as available on the dealership's website. I was told it would take approximately 24 hours for the listing to be removed. That was 72 hours ago and the vehicle is still listed as available. While understand that vehicles can sell quickly, the lack of communication and failure to ensure the information provided to me was accurate resulted in a completely unnecessary trip and a very frustrating experience. Ultimately, the dealership lost a customer who was ready to purchase.

Were nice at first, but quickly became adversarial and were very inflexible. They had a very condescending tone and I walked out the moment they said "we are doing you a favor." When they brought me a deal that was terrible. I ended uo buying another vehicle from a different dealer. Would avoid this dealer.

Overall quite knowledgeable and friendly. The transaction once we decided to buy took too long. Also realized that perhaps we should have spent more time with the salesperson for them to explain how to connect our phone etc. It is much more complicated than it should be and I have no guidance now and will have to see if the manual helps. But i didnt realize this at the time

From start to finish my experience with City Volkswagen Of Evanston was Top Notch, I had the pleasure of working the Sales Associate Gilbert he was extremely thorough and welcoming with everything I was in need of to have me drive off the lot in my new Cross Sport, from the Porter to the Finance Manager the entire team’s Customer Service was excellent.

Friendly flexible knowledgeable sales personal

I asked about trade in value of my car, to give me an idea. They asked for VIN and the photos, which I sent. Then they never gave me an estimate.

I have no complaints. I decided not to purchase as I am outa state and the cost to ship to me over budget

What started as a search for a used car, turned to buy a new car. I worked with Jeff he called and went through the numbers and gave me sound advice. The staff was friendly and patient with me while I went through the decision process. It worked out better than expected- thank you Team

Friendly, polite and very helpful.

The staff was very helpful, they weren't as willing to deal as they should have been but eventually came around. Thank you, Raj, at Castle Volkswagen.